The Product FAQ template lets you maintain recurring questions and answers once and reuse them when you publish new Late Availability dates from the same Product.
This is useful for recurring or generally relevant information that can help Buyers understand future Late Availability opportunities created from that Product.
Where do I manage the template?
In the Vendor Dashboard, open Advertise.
Under My products, find the Product and select Manage FAQ template.
The number in the button shows how many FAQ items are currently stored in the Product template.
What can I do in the FAQ template?
You can:
add a new FAQ item;
open an existing item;
edit its question or answer;
delete an item; and
close the FAQ window when finished.
Keep Product FAQ answers factual and useful for future Late Availability opportunities created from the Product.
The template can also contain practical exceptions or conditions that apply only in certain situations ā for example, a limitation tied to a particular weekday ā but the scope of that exception must be stated clearly. A Buyer should be able to tell immediately whether the information applies to their Late Availability date or situation. Do not phrase a conditional rule in a way that could be mistaken for a rule that applies to every opportunity.
When is the template copied into a Late Availability?
The current Product FAQ template is copied into the new Late Availability's DealRoom when you publish that Late Availability date.
The new DealRoom then starts with those FAQ items already available.
This saves you from rebuilding the same recurring FAQ for every new date.
What happens after the Late Availability is published?
After publication, the FAQ in that specific DealRoom lives independently from the Product FAQ template.
You can continue to clarify and improve the FAQ for that specific Late Availability as Buyer questions arise.
Changing the Product FAQ template later does not automatically rewrite the FAQ of already-published Late Availabilities.
The updated template is used for future Late Availability dates that you publish from the Product.
Can useful questions from a DealRoom be reused in future Late Availabilities?
Yes.
If a useful question or clarification emerges in a specific Late Availability DealRoom and would help with future opportunities from the same Product, you can currently add it manually to the Product FAQ template.
It will then be available as part of the template for future Late Availability dates.
The item does not have to apply identically to every date, but it must be safe to reuse. If it is conditional, date-dependent or situation-specific, state that condition explicitly so future Buyers can clearly tell when it applies. Do not promote a clarification into the Product FAQ template if it could be read as generally true when it applies only in a narrower case.
Can I prepare the FAQ while the Product is under review?
Yes.
You can work on Manage FAQ template while the Product is still under review.
You do not need to wait for Product approval.
This lets you prepare the reusable Buyer information while the Product review is being completed.