Choose Contract when you are transferring an existing arrangement with a Vendor — for example a venue booking, catering service or other event service that is intended to continue with a new client.

Choose Voucher only when the Vendor has issued or agreed to a transferable Voucher or credit that a Buyer can use for a new booking.

The difference is not whether you have paid in full. It is whether the existing Vendor arrangement continues, or whether only the prepaid value is being transferred.

Choose Contract when the existing Vendor arrangement is what the Buyer will take over.

This can include:

A Contract can still be the right choice even if you have already paid the Vendor in full.

It can also remain a Contract if the Vendor requires the Buyer to sign a new agreement or amendment, as long as the existing arrangement is continuing rather than being replaced by a completely new booking.

Choose Voucher when the Vendor has issued or agreed to a transferable Voucher or credit that a Buyer can use for a new booking.

The Voucher preserves prepaid value without requiring the existing Vendor arrangement itself to continue with the Buyer.

A Seller cannot turn an existing Vendor contract into a Voucher on their own.

A Seller offering a Vendor Voucher provides:

If you choose a specific event date, that is the date being offered as available.

If you choose a date range, the Buyer can look for a date within that range, but the exact date they want is always subject to the Vendor’s individual availability. A date range does not mean that every date within it is automatically available.

The conditions for using the Voucher come from the Voucher itself and any Vendor terms it refers to.

These can include the rules, limitations or requirements that apply when the Buyer uses the Voucher. They are recorded in the Voucher terms shown as part of the deal.

The event date or date range tells the Buyer when the Vendor service may take place.

The expiration date tells the Buyer how long the Voucher remains valid for use.

These are separate things.

With a Contract, more of the existing event can usually be preserved. The Buyer can take over arrangements that have already been agreed and prepared instead of starting again from zero.

With a Voucher, the prepaid value is preserved, but the Buyer makes a new booking with the Vendor. Some of the work or arrangements already completed may therefore need to be agreed again.

Ask yourself one simple question:

Is the Buyer taking over my existing Vendor arrangement, or only a transferable credit issued by the Vendor?

If you are unsure whether the Vendor will allow a Voucher or credit to be transferred, confirm that with the Vendor before listing it as a Voucher.